FAQ

Please note our studio is closed from Friday 20 December until Friday 3 January 2024. We will be checking emails and messages intermittently but may not respond as quickly as usual, we appreciate your patience while we take a much needed break.

Replacements, returns and refunds will not be processed until we return to the studio in January.

 

When will my order be dispatched? 

We aim to dispatch all orders within 1 business days. Orders placed after 20 December will be put on hold until 3 January 2024, we will process these orders as quickly as possible on our return to the studio.

Do you ship internationally? 

We do ship to the majority of international destinations but we do not ship to Brazil, Mexico, Russia or Germany.

Please note if your order is delivered outside the UK, it may be subject to import taxes, customs duties and charges in the destination country, payable by the customer. Mint & Mustard has no responsibility for these charges.

Where is my tracking number? 

UK customers do not have a full tracking service, we only provide proof of delivery - you will get a tracking number but will only update once delivered. 

International orders, we do not provide tracking due to the cost. 

Please allow two weeks for UK mail and up to 4 weeks for all International mail. We expect the vast majority will arrive well before these times, but we are not able to declare anything as lost in transit until after these times.

Tracking not Working

UK customers do not have a full tracking service, we only provide proof of delivery - you will get a tracking number but will only update once delivered. 

International orders, we do not provide tracking due to the cost. 

Please allow two weeks for UK mail and up to 4 weeks for all International mail. We expect the vast majority will arrive well before these times, but we are not able to declare anything as lost in transit until after these times.

My order has been dispatched, where is it? Where is my order? 

On the rare occasion, delivery can take a bit longer than usual.

Please allow two weeks for UK mail and up to 4 weeks for all International mail. We expect the vast majority will arrive well before these times, but we are not able to declare anything as lost in transit until after these times.

If it has been longer than the above mentioned times, please contact us.

How can I change my shipping address? 

Provided your order has not yet been processed we can change your shipping address for you, if you have not already, please contact us with your order number and the new address and we will update our shipping system.

An item is out of stock, when will it be back in stock? 

We cannot usually give a definitive answer on this so the best thing to do is sign up for a restock notification using the email field on the item in question through our website. 

ARE YOUR DICE SOLD IN SETS OR INDIVIDUALLY? CAN I BUY SINGLE DICE?

Our dice are sold in sets, generally sets of 7 or 11, but please check the product description for full details on what is included in each set.

Occasionally we do have spares which we can sell as individual dice, we cannot guarantee all styles and dice are available, but if you have a particular colour in mind for example, we may be able help! 

We also do offer the option to buy dice by the KG. 

Why is your sale/discount not on Etsy? 

Due to high selling fees on Etsy we are unable to offer discounts or run sales on there, so you will always find the best deals and prices on our website!

Can I cancel my order? 

Provided your order has not yet been processed we may be able to cancel your order on request.

When do i get my refund? 

Unless an item is deemed faulty, we are unable to refund shipping fees. In the case where multiple items are ordered and one item is deemed faulty, we would require all items to be returned in order to refund the shipping fees.

We process all returns within 3 business days. Once your return is received and inspected, you will receive an email to notify you that your item has been received and a refund applied to the original method of payment. Payment processing time is determined by the payment provider but is generally within 3 - 7 business days.