Shipping policy
Shipping
We aim to ship orders within 2 working days of purchase (excluding weekends and UK bank holidays) and ship in order of receipt, but we will always try to ship on the date of order, if ordered before 11am. Our orders are shipped as follows:
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UK Orders - Royal Mail second class and will take 2-4 working days following date of shipping.
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EU Orders - Royal Mail using their airmail service and will usually take 3-7 working days.
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International orders - Royal Mail using their airmail service and will usually take 7+ days depending on your location
Tracking
We offer free delivery on all UK orders over £15. Please choose standard delivery at checkout. Orders over £100.00 will be also be automatically tracked.
We offer free delivery on all International orders over £30.
Mystery Dice Goblin is committed to timely and accurate delivery of all customer orders. However, in cases where orders are delayed, lost, or misrouted, our liability is limited strictly to the original cost of the product(s) and standard shipping fees. We are not responsible for any supplementary costs or consequential losses incurred by the customer as a result of these issues, such as missed appointments, alternative arrangements, or lost income.
If an order is delayed, lost, or misrouted, we will send a free replacement, subject to the terms outlined in our Refund and Replacement Policy. This policy excludes factors beyond control, including but not limited to natural disasters, carrier disruptions, or regulatory issues.